Start Your Fashion Company®

Client Services

Client Services


We HELP fashion entrepreneurs start & build their own businesses!

Main Office: NYC
Summer & Winter Office: Miami
Hours of operation: Mon-Fri 9am-6pm ET
Phone: 917-405-0439 (Email us for rapid reply)

Skype: mshopnyc

General Inquiries: info@mshopnyc.com
Consulting: consulting@mshopnyc.com
Workshops: workshops@mshopnyc.com
Orders: orders@mshopnyc.com

Anyone who has taken our workshops before, orders multiple workshops at the same time, and students are eligible for workshop discounts - click here for details. 

Gift Certificates
To redeem gift certificates follow instructions during ordering process.

Gift Wrapping
For $10.00 per order we will gift wrap your purchase for that special someone with ribbons, bows, in a box, the works! These orders will be shipped with a gift receipt that lists the items, but not their prices. And the items can be returned with the gift receipt. We can also include a gift message for you.

Order Fulfillment
Once you receive our thank you note for your order, it means your order has been processed. You will receive your order within 10-14 business days from date of purchase. Please allow 1-3 day delivery for overnight shipping requests, which has a separate shipping cost. All artwork exhibitied in our Art Gallery is available for purchase. For additional information on artwork email orders@mshopnyc.com. Artwork delivery will be provided upon purchase processing, as delivery may take more than the normal 10-14 days. We can’t always guarantee availability. If you have ordered an item that is on back order or delayed, notification will be emailed to you upon purchase processing. We will also make partial shipments if the complete order is not available. If you are unsure about sizing, please consult our size chart. Once your order is shipped, the tracking number will be sent via email.

*If you ordered Workshops, your confirmation email with location details will be sent to you the Thursday prior to your Workshop date. Please check your spam file for this email, as it sometimes end up there. Start Your Fashion Company Workshops are now available on DVD & USB. Click here for details. *If you ordered Business Products, please follow the details on the specific product description page for delivery, as it varies for each.

Order Status
Email us your order number to find out the exact status of your order.

Payment Options

  • Visa
  • Master Card
  • American Express
  • Discover
  • JCB
  • PayPal (Address must be verified - send payment to our email mshopnyc@aol.com and list purchase details in the comments section.)
  • To order via phone or for client services, call us anytime at 718.501.1349

Privacy Policy

When making a purchase online at M Shop NYC, your name, email address, billing/shipping addresses, phone number, and credit card information will be collected. This information is necessary to process and ship your order. We will never rent, sell, share, or otherwise disseminate any of your private information. We have a mailing list that we encourage you to join, as we regularly send out emails and newsletters announcing new merchandise, sales, events, etc that we believe you may be interested in hearing about. If you subscribe to our mailing list and later decide you no longer want to receive our announcements, you can always unsubscribe by clicking the ‘unsubscribe’ link, and you will no longer receive our communications. 

Return & Exchange
We will make an exchange or return for any clothing or accessory item you are not happy with. Please fill out our return/exchange form and let us know the problem you are having, so we can give you a return authorization number and specific shipping instructions.

Goods must be returned in original packaging, in perfect condition within 7 business days from the date you received your order. And must be shipped back prepaid and insured with the items wrapped securely. If you do not follow these guidelines we will not be held accountable for items that are not shipped per our policy.

Shipping + handling on returned items is paid for by the client, and there is a 10% Re-stocking fee for all refunded items (10% of the item price will be deducted from the total refund amount).

No exchanges or returns are accepted on Workshops, Business Products, Consulting, Lincoln's New York, customized, worn, or cleaned items. DVD's & USB's are only exchangeable if the one(s) shipped happens to be defective and are only valid for exact exchange of the same name DVD or USB.

Sale Items
Sale items cannot be returned.

Sales Tax
Sales tax will be added only on orders shipped to New York State (8.725%).

Secure Online Shopping
All of your online transactions are encrypted and completely secure through our SSL Certificate fraud protection program. It is our #1 priority to keep your personal information completely confidential. Once you have logged in, SSL technology (Secure Sockets Layer) is employed to insure the security of your transaction. SSL technology encrypts the information you enter and communicates through a secure server. The information cannot be decoded. You can check to see that the SSL certificate is active by looking for a closed lock or unbroken key at the bottom of your browser window. This lock or key indicates the security of your connection. For your protection, in some cases, we require front and back of your credit card along with valid driver’s license or government ID faxed to our secured fax to further verify identity. You will be notified if if we need further verification.

Shipping + Handling
We offer *FREE SHIPPING* on all items except art, furniture, and some books shipped in the continental United States and Canada. Shipments to other countries must be paid by purchaser, as stated above. We will advise the price upon order processing. We ship via UPS Ground, Fed Ex Ground, or US Postal Service, unless they are unavailable where you are. Then we will seek an alternate shipping method. We also ship overnight delivery upon request, however additional costs apply.

We will ship internationally anywhere. Your credit card will be billed directly and you will be notified of the cost during purchase processing. Prices range from $35.00 - $80.00 depending on service. All additional customs or import fees, taxes, tariffs, and surcharges are the responsibility of the customer.

Customer satisfaction is our primary goal!

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